Privacy Policy

Last Updated: 15th September, 2025

Welcome to Sampann Resort ("we," "our," or "us"). Your trust is at the heart of everything we do, and we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL], make a reservation, or interact with us online.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree with our policies, please refrain from using our website.

1. Information We Collect

We collect information to provide you with a seamless booking experience and improve our services. This may include:

A. Information You Provide Directly

  • Personal Details: Name, email address, phone number, postal address.
  • Booking Information: Dates of stay, number of guests, special requests.
  • Payment Information: Credit/debit card details or UPI payment details (processed securely through third-party payment gateways; we do not store your full payment details).
  • Communication: Any messages, feedback, or inquiries you send us.

B. Information We Collect Automatically

  • Device & Browsing Data: IP address, browser type, operating system, referring URLs.
  • Website Usage: Pages you visit, time spent on the site, clicks and interactions (via cookies or similar technologies).

2. How We Use Your Information

We use your information to:

  • Process and confirm your reservations.
  • Communicate with you regarding bookings, offers, or changes to our services.
  • Personalize your experience on our website and improve our offerings.
  • Comply with legal obligations and respond to government requests when required.
  • Conduct internal analytics to enhance website performance and user experience.

3. Sharing Your Information

We respect your privacy and only share your data when necessary:

  • Service Providers: With trusted partners (payment processors, IT support, marketing tools) who help us deliver our services.
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These may include:

  • Essential Cookies: For core functionality (like bookings).
  • Analytics Cookies: To understand how users interact with our website.
  • Preference Cookies: To remember your settings and preferences.

You may adjust your browser settings to refuse cookies, but some features of the website may not work properly as a result.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no online transmission is 100% secure, we strive to use industry best practices to safeguard your data.

6. Your Rights

As a guest in India, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data, subject to legal and contractual obligations.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at [Insert Contact Email/Phone].

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., tour operators, travel partners). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any information.

9. Children’s Privacy

Our website and services are intended for individuals over the age of 18. We do not knowingly collect personal data from children. If we discover that we have unintentionally collected data from a minor, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

Address: Sampann Resort, 1335, Chaul, Shitaladevi, Alibag, Raigad, Maharashtra, 402203
Email: hello@sampannresort.com
Phone: +919921610232